Authenticity is key to all we do at Dew Diva. We want you to feel secure knowing that every product you receive from us is completely genuine since we understand how important trust is in the world of online buying.

We take special effort to acquire all of our products directly from manufacturers and approved wholesalers. These products maintain their integrity and authenticity by being in their original, unopened packaging from the time they are placed in our inventory until they are delivered to your home.

Genuine products that meet your expectations for quality and outcomes are what you deserve. Our dedication to authenticity serves as a compass for all of our decisions, not just a pledge.

Another essential component of our authenticity commitment is transparency. We guarantee that every item can be tracked using batch codes, barcodes, or QR codes. Additionally, our customer service team is always available to help if you have any queries concerning the validity of a product.

• QR Codes: For simple authenticity verification, some of the brands we carry, such as Some By Mi and Axis-Y, have QR codes on their packaging. 
• Barcodes: As standard identifiers that guarantee product traceability, barcodes are included with every product.
• Batch Codes: Depending on their policies, certain brands may or may not utilize batch codes to track manufacturing information.
• Expiration Dates or Shelf Life: In the absence of a batch code, brands usually offer a “Period After Opening” (PAO) symbol, an expiration date, or the shelf life. Certain CeraVe products, for instance, may not have an expiration date on them but still meet suggested safety and quality requirements. 

• 100% Authenticity: Authorized distributors are the source of all of our items.
• Clarity: If a batch code isn’t provided, you can count on the expiration date or shelf life to ensure safe usage.
• Appropriate Handling: To preserve the quality of every product, we store and transport it in accordance with manufacturer instructions.

We are so grateful for your trust. By selecting Dew Diva, you’re selecting a brand that upholds your standards in addition to premium goods. Our commitment to authenticity shows how much we value your preferences and how committed we are to giving you a great shopping experience.

We appreciate your confidence in Dew Diva, your go-to source for genuine skincare products, knowing that authenticity is always assured.

Warmly,
Mirza Fahim
Founder & CEO, Dew Diva

1. Defective or Damaged Beauty Products:
– If you receive a damaged or defective beauty product, we ensure a swift exchange or return to maintain your flawless beauty experience.

2. Incorrect Beauty Product Received:
– In case of receiving the wrong beauty product due to shipping errors of Dew Diva, we promptly exchange the item to rectify any discrepancies.

3. Color or Size Mismatch in Beauty Products:
– We understand the importance of the right shade or size in beauty products. If there’s a mismatch with your order, we gladly offer an exchange to meet your preferences.

1. Hygiene Considerations:
– Certain beauty items may not be returnable due to hygiene concerns, prioritizing your safety and product integrity.

2. Clearance or Final Sale Beauty Items:
– Please note, clearance or final sale beauty items are not eligible for return or exchange. This policy is communicated clearly to align with your expectations.

1. Contact Us:
– Reach out to our dedicated beauty support team via phone (+8801685662241) or email, specifying your order details and reason for return or exchange.

2. Return Authorization & Packaging:
– Upon approval, you’ll receive instructions and a unique return authorization number. Please mark this number on the package securely.

3. Shipping to Beauty Bliss:
– Ship the beauty items to the provided address. Note that shipping costs for returns/exchanges are the responsibility of the customer unless the return is due to a mistake on our part.

4. Confirmation and Processing:
– Upon receipt, our team inspects the items. Upon approval, we swiftly process your request, whether it’s an exchange or refund.

We reserve the right to deny requests in the following circumstances:
– Unauthorized returns without a valid return authorization number.
– Returns after the specified window.
– Products showing signs of use, damage, or alteration.
– Requests not meeting outlined criteria.
– Products not in original packaging or missing documentation.
– Multiple return requests from the same customer within a short timeframe.

– Refunds, returns, or exchanges for beauty items purchased through third-party vendors or unauthorized distributors are not covered under this policy.

We believe in transparent and fair practices to enhance your beauty experience. For questions or concerns, our dedicated beauty support team is here to assist you.

Thank you for choosing Dew Diva – Your Authentic Skincare Source

Best regards,
Mirza Fahim
Founder & CEO, Dew Diva

• Dew Diva reserves the right to change the prices, offers, specifications and terms and conditions of any product displayed on its website without prior notice.
• Dew Diva is not responsible for typographical or photographic errors. The color/texture/size of the actual product may vary slightly from the website image.
• Product stock and availability are subject to change; products shown as “In Stock” may sometimes be unavailable.

• All our products are 100% original and carefully tested before delivery.
• The buyer must verify the batch code, expiration date , and originality at the time of delivery .
• No complaints will be accepted after the delivery person leaves .
• Refunds/exchanges are not applicable after the product has been opened/used/swatched or tested .

• It is advisable to confirm stock before ordering.
• Digital payments are made through secure gateways/mobile banking.
• Refund processing can usually take 10-15 business days .
• Additional charges/gateway fees incurred at the time of payment are non-refundable .

• Orders for in-stock products are typically processed within 48–72 hours .
• Orders are not processed on public holidays/closed days.
• Dew Diva reserves the right to cancel orders at any time without prior notice .
• Any informational/technical/typographical errors on the website may result in corrections or cancellation of the order.

• Verify originality, batch code, and expiration date upon delivery .
• No complaints will be accepted after the delivery person leaves .
• For any assistance call: 016 8566 2241 .

Efficiency is our hallmark. Our processing time is quick, ensuring your order is prepared for shipment without delay.

We offer reliable shipping through Pathao Courier Service:
– Estimated Delivery Time: 1 to 2 days for Dhaka City and Dhaka Suburbs; 1 to 3 days for other districts and divisions.
– Pathao officially delivers before 5 PM. If any delays occur, feel free to call the delivery agent or contact us for assistance.
– You’ll receive a confirmation text message with your order number and total amount.

Shipping fees are as follows:
– Dhaka City: 80 BDT
– Dhaka Suburban Areas: 100 BDT
– Outside Dhaka: 150 BDT

Ensure your shipping address and contact number are accurate to prevent delivery issues. We’re not liable for orders delayed or lost due to incomplete or incorrect addresses.

Our trusted partners handle your order with the utmost care during transit. Stay informed with delivery status notifications, and our dedicated customer support team is here to assist you with any queries.

While we strive for timely delivery, unforeseen events may cause delays. Possible reasons for delays include:
– Incorrect Address or Contact Information: If the provided address or phone number is incorrect, it may result in delivery delays.
– Festive Seasons: During busy holiday periods, deliveries may take longer than usual due to increased volume.
– Product Shortages: Occasionally, unexpected shortages can lead to delays in shipping.

If you encounter any delivery issues, please contact our customer support team for prompt assistance.

If you decide to cancel your order, return delivery fees apply:
– 80 BDT within Dhaka
– 100 BDT for Dhaka Suburbs
– 120 BDT for Outside Dhaka

If the return fee isn’t paid, or if there’s any attempt to keep or steal or swap products/samples, it will result in permanent suspension of all our services and will be marked as scammed in Pathao Courier Service.

– Pathao Courier Service only accepts Cash on Delivery. We do not recommend paying online or by card to Pathao due to potential scams and issues for which we do not take any responsibility.
– However, you can pay upfront via Bkash or bank transfer (both domestic and international) during checkout from our website or business pages.

– Order confirmation, including your order number and amount, will be sent via text.
– A tracking link will be provided through Pathao via text, allowing you to monitor your parcel’s journey.

We’re devoted to ensuring your satisfaction by offering a reliable and efficient shipping experience. Thank you for choosing Dew Diva.

For inquiries related to shipping, reach out:
– Phone: 01685662241
– Email: dewdivainfo@gmail.com

Best regards,
Mirza Fahim
Founder & CEO, Dew Diva